Summary: The provided text contains information about accessing an owner portal, disbursal of payments, and troubleshooting unexpected disbursal amounts.
Why can't I access my owner portal?
- Have you followed the instructions in the email for the portal invitation?
- If yes, submit a case to Yardi to reset the email.
- Make sure to do the confirmation email to access the portal.
When can I expect my monthly disbursal?
- Disbursements are scheduled to be sent out between the 10th and 15th of every month.
- Please note that the timing may be impacted by holidays, weekends, and the tenant's rent date.
The amount of my disbursal is not what I expected. How can I find out why?
- You can review any added invoices that need to be deducted from the disbursal in your owner portal or contact our support team for assistance.
Office: 706-863-1775